Privacy Policy

We Protect User Privacy

Merakitrip, Unipessoal Lda. (hereinafter "Merakitrip" or "we"), headquartered at Rua Senhora do Monte, No. 18, 1170-361 Lisbon, and holding tax identification number 517828880, is committed to protecting user privacy. This privacy statement explains the procedures regarding data collection and use on the merakitrip.com website (hereinafter referred to as the "Site"). By accessing the Site, users are deemed to have accepted the policies described herein.

1. Collection of Personal Data

The Personal Data Protection Law (Law No. 58/2019 of 8 August, hereinafter referred to as the "PDPL") and the General Data Protection Regulation (Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter referred to as the "GDPR") guarantee the protection of natural persons with regard to the processing and free movement of their personal data. "Personal data" means any data, of any nature and in any format including sound and images, relating to an identified natural person. This protection does not extend to data concerning legal persons.

By accepting this Privacy Statement, the user provides their informed, explicit, free, and unequivocal consent for us to include the data provided on the website in our data processing activities, in compliance with the LPD and the GDPR regarding organizational and technical security measures.

When personal data is collected via the contact form or other forms related to the site's activity, the user must fill in the fields marked with an asterisk. Unless you provide this mandatory data, we will be unable to process your request.

The personal data we process through the website will be used solely for the following purposes:

Customer service: providing customer support, specifically by responding to requests for quotes, inquiries and questions, complaints, or other forms of support related to our products and services. Customer service may be provided through various communication channels, including email and telephone;

Marketing communications: sending advertising and promotional correspondence (if you choose to receive them), including information about products, services, news, and personalized content. These communications may be shared via electronic means, such as email or online advertising.

Under no circumstances will we carry out any of the following activities regarding the personal data provided on our website:

Providing them to other persons or entities without the user's prior consent;

Transfer them to other states without the user's prior consent.

The user guarantees that the data provided is true, accurate, complete, and up-to-date, and is responsible for any direct or indirect damages or losses that may arise from a failure to fulfill this obligation. If the data provided belongs to third parties, the user guarantees that they have informed those third parties of all aspects covered in this document and obtained their authorization to provide their data to Merakitrip for the indicated purposes.

Merakitrip will store and maintain the personal data you have provided for the necessary period, until further instructions are received.

The site may collect certain information about your visit, such as the name of your Internet service provider, the Internet Protocol (IP) address used to access the Internet, the date and time you accessed the site, the pages you visited on the site, and the Internet address of the site used to access our site. This information is used to help improve the site, analyze trends, and manage the site.

All browsing on our website takes place via the HTTPS (HyperText Transfer Protocol Secure) protocol, ensuring that the transmission of all information provided is encrypted.

2. Processing and preservation of personal data

To enhance the client-supplier relationship, the personal data you have provided may be stored, used, and shared with our affiliated companies always with the aim of improving our products and services, better meeting our clients' needs, and providing information on promotions and offers that may interest you. Consequently, your personal data will be used solely for administrative, statistical, or marketing purposes. In no event will your personal data be sold, traded, or provided to other companies. Our employees and suppliers are likewise required to ensure and assume responsibility for the privacy of your personal data.

In accordance with the provisions of the PDPA and the GDPR, the user may exercise their rights of access, rectification, cancellation, and objection regarding their personal data. They may do so by submitting a written request via any of the following means, including, in all cases, a copy of a document proving their identity and specifying the right(s) they wish to exercise:

Contact information:

À atenção de: Departamento de Marketing
Merakitrip, Unipessoal LDA.
Rua Febo Moniz Nª 27
1150-059 - Lisbon
PORTUGAL

If you wish to contact us for more information about this Policy, or if you wish to contact us regarding any matter related to individual rights and your Personal Information, you may send an email to:

Email: info@merakitrip.com

Mobile / WhatsApp
(+351) 918 524 952

3. Non-personal data collected automatically

When you access our website, certain data is collected and stored without any prior registration process on your part. This data cannot be linked to a specific individual. It includes information such as the type of browser you use, the number of visits, the time spent on our page, the domain from which you accessed our page, etc. This data is non-personal, and its sole purpose is to improve our website and tailor it to the needs of our customers and visitors..

4. Responsibility

The content on our website is subject to rigorous oversight. Under no circumstances can we guarantee the veracity or accuracy of the information provided. We disclaim any direct or indirect liability arising from the user's use of our website, except in cases of negligence or deliberately dangerous conduct that could harm the user. This rule applies equally to the use of software, the downloading of content, and/or damage caused by computer viruses.

5. Cookies

We use both our own and third-party cookies on our website to analyze user activity and improve our services. The cookies do not contain personally identifiable information. By using our website, you consent to the use of these cookies. Learn more about our Cookie Policy here.

6. Social media

Our website contains references (links) to external social networks, such as Facebook. The functions associated with these links specifically the transmission of user information and data are only activated when the user clicks on the respective link. When the user clicks on a social network link, a direct connection to that social network's servers is established, and user data may be transferred. From that point on, the social network is solely responsible for the processing of the user's data.

If you have the option to share content from our site via social networks—such as Facebook, Twitter, or others—you may receive cookies from those sites. We do not control the settings of these cookies. Therefore, we recommend that you check those sites for more information about their cookies and how to manage them.

7. Your rights

If you are a resident of Europe, you have the following rights regarding your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.

Rights related to automated decision-making and profiling.

If you wish to exercise this right, please contact us using the contact details provided below.

Furthermore, if you are a resident of Europe, please note that we process your information to fulfill contracts we may have with you (for example, if you place an order through the Site) or to pursue our legitimate business interests mentioned above. Additionally, please be aware that your information may be transferred outside of Europe, including to Canada and the United States.

8. Hyperlinks

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for those other websites or for the privacy practices of third parties. We recommend that you be mindful when leaving our website and read the privacy statements of any website that may collect personal information.

Please note that our disclaimer also applies to hyperlinks related to third-party content, as we cannot control or modify such content and, therefore, accept no responsibility for it. We recommend that you read the privacy and personal data protection policies on those pages.

9. Final remarks

Merakitrip, Unipessoal LDA reserves the right to modify the policies described herein. Therefore, we recommend that you visit this page frequently.

Last updated on: August 25, 2026